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Hotels Should Take It Personally

According to a recent study by American Express, 85% of travelers want a personalized travel itinerary, it’s a statistic that speaks volumes and for travel brands, the message is clear: catering to the modern day traveler requires providing tailor-made experiences.

And nowhere is this truer than in the hotel industry.

Providing a personalized service can begin at check-in. Asking questions about a customer’s needs and preferences can help hotels tailor their service and provide rewarding experiences that lead to…


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Cristina Madeira, ICF Certified Executive & Team Coach, EMCC Certified Senior Mentor, University Faculty