(Trans)formação e a Cegueira dos Líderes

  Os líderes que fazem o caminho do autoconhecimento conseguem transformar as suas acções, conseguem mudar as perguntas. A superação de entrar num processo de trans(formação) potencia o poder. Poderíamos esperar por um programa completo de transformação da estrutura da sociedade, do governo e da educação. Mas a espera pode... Read More

Social conversations can create a better guest experience

M Live will engage in conversations in multiple languages including French, Spanish, German, Italian and English. M Live first launched at Marriott International’s headquarters in Bethesda, MD in 2015 and has since expanded to the Asia Pacific region, Caribbean and Latin America region, and now Europe. M Live empowers Marriott... Read More

Are millennials less loyal employees than older generations?

Millennials are widely thought to be less loyal to their employers than their older colleagues. But a look at the numbers suggests that many of the traits attributed to Millennials are related to prevailing economic conditions rather than to fundamental differences in their aspirations. See the full report here  ... Read More

A New Understanding of Millennials: Generational Differences Reexamined

The behavior of Millennials has been shaped by two major factors: the Great Recession, which hit them harder than it hit older generations, and explosive growth in student debt. However, other observed differences in their behavior—differences that set Millennials apart from people of similar age in prior years—largely reflect trends... Read More

Semantic Search- what does this mean for hoteliers?

  The world of keywords and SEO was drastically altered when Google added the Hummingbird algorithm to their search engine in the Fall of 2013 and with this new addition to their search engine formula, Google stopped basing its search results on specific keywords and instead turned its focus to Semantic... Read More